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One Stop Referral Service


Update on referral procedures – Mindworks Surrey and Children and Family Health Surrey’s (CFHS) One Stop Service 

We are pleased to advise that the recent technical issues with the on-line Riviam portal have been resolved and we have returned to business as usual.  

As a reminder:-

GP referrals to Mindworks Surrey (children/young people’s emotional wellbeing and mental health)

These should be made via e-RS, and this is available to all Surrey GPsPlease do not send referrals via email

GP referrals to CFHS One Stop (children/young people’s physical health)

Following the recent issues with the online portal, we are prioritising the set-up of e-RS for GP colleagues for referrals into the CFHS One Stop. We will communicate with you further when this is operational.  In the meantime, we would ask you to please continue to use the Riviam online portal to make referrals  . Clinic letters can be uploaded after some basic demographic details are added to the form.

One Stop is a clinically-led, centralised referral and triage service for targeted and specialist children’s services in Surrey. One Stop works to ensure children and young people are receiving the right care, in the right place at the right time.

One Stop triages referrals from health, education and social care professionals for the services listed below:

> Paediatric occupational therapy

> Paediatric physiotherapy

> Paediatric speech and language therapy (early years and acute intervention)

> Continence (integrated enuresis and continence assessment and treatment service)

> Tongue tie (Ankyloglossia)

> PIMHS (Parent-Infant Mental Health Service)

> Nutrition and dietetics (Please note: Nutrition & Dietetics referrals can only be accepted from Surrey Downs)

> Community developmental paediatrician service.

Referrals for continence (early toileting, constipation, nocturnal enuresis, daytime enuresis), occupational therapy and speech and language therapy can be made directly by parents/carers themselves via One Stop.

How does One Stop work?

GPs and other professionals can refer to the specialist children’s services via online portal, telephone and post.

Once a referral is received it is triaged by a multi-disciplinary team of nurses and child health advisors, and then sent on to the correct service. The One Stop clinical team will triage the referral and make this decision – so the child gets to the right service, first time.

Where the child is not eligible for a service, the One Stop team will work with the referrer to help them re-navigate to an appropriate alternative and provide clear reasons for why the child is not eligible.

The One Stop team will also work with the referrers, or, where relevant, the parent/carer, to obtain further information to assist.

How do I refer via One Stop?

Children can be referred by their health visitor, GP, therapist, early years' service, paediatricians based in the local acute or tertiary hospital, paediatric audiology, Mindworks Surrey or other agencies.

Referrals are made via the Children and Family Health Surrey One Stop, a centralised referral and triage service for Surrey's specialist children's services.

All referrals are made through the Children and Family Health Surrey One Stop online portal (please use Google Chrome to access). This is the same portal as the Mindworks Surrey Access and Advice service (formerly CAMHS Single Point of Access).

If you do not have internet access or require additional support making a referral, please contact us on 0300 222 2755 and select Option #2.

Please note that One Stop triages referrals for North East Hampshire residents (or those with a GP based in North East Hampshire) for community developmental paediatrics only.

Can I refer by fax or email?

No, these are not secure methods. We accept referrals via the online portal, telephone and post as described above.

Where can I access the referral form?

Referrals are made by filling in a form on the One Stop online portal or by telephone. You can also send referrals by post to Children and Family Health Surrey One Stop. If sending referrals by post, please continue to use the paper forms you currently use.

Who can I contact with questions about One Stop or referring to Surrey’s children’s health services?

Call the Children and Family Health Surrey One Stop on 0300 222 5755. We are open 9am to 5pm Monday to Friday, and 9am to 12noon on Saturdays. This is the same number as the Mindworks Surrey Access and Advice service (formerly CAMHS Single Point of Access) and, when prompted, select Option #2.

How do I refer to other children’s community health services, such as safeguarding, continuing care, audiology or children’s community nursing?

Continue to refer to all other services not in the list above as you have been.


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