One Stop is a clinically led, centralised referral and triage service for targeted and specialist children’s services in Surrey. One Stop works to ensure children and young people are receiving the right care, in the right place at the right time.
One Stop triages referrals from health, education and social care professionals for the services listed below:
- CONI (supporting families after the birth of their new baby when they have experienced a sudden and unexpected death of a baby before)
- Paediatric occupational therapy
- Paediatric physiotherapy
- Paediatric speech and language therapy for children over the age of 30 months (early years and acute intervention). Parents/carers of children under the age of 30 months should visit the Speech, language and communication development page.
- Continence (integrated enuresis and continence assessment and treatment service)
- Early Toileting for children 5 years and over. Parents/carers of children under 5 years can contact the Advice Line for advice (this is due to a clinical reason as the bladder is not fully developed until at least 5 years old) or call the ERIC Helpline.
- Tongue tie (Ankyloglossia)
- Parent-Infant Mental Health Service (PIMHS)
- Nutrition and dietetics (Please note: Nutrition & Dietetics referrals can only be accepted from Surrey Downs)
- Community Developmental paediatrician service. Please download the Professional Observational Report and have this completed before you make a referral. The completed Professional Observation Report should then be submitted at the same time as the referral (to ensure efficient processing) by using the One Stop Referral Service online portal (please use Google Chrome to access this).
Referrals for continence (early toileting, constipation, nocturnal enuresis, daytime enuresis), occupational therapy and speech and language therapy can be made directly by parents/carers themselves via One Stop.
Parents (for continence, occupational therapy and speech and language therapy only), GPs and other professionals can refer to the specialist children’s services via an online portal.
Once a referral is received it is triaged by a multi-disciplinary team of clinicians, child health advisors and administration teams and then sent on to the appropriate service.
Where the child is not eligible for a service, the One Stop team will work with the referrer to help them re-navigate to an appropriate alternative and provide clear reasons for why the child is not eligible.
The One Stop team will also work with the referrers or, where relevant the parent/carer, to obtain further information to assist.
Children can be referred by their parent, health visitor, GP, therapist, early years' service, paediatricians based in the local acute or tertiary hospital, paediatric audiology, Mindworks Surrey or other agencies.
Referrals are made via the Children and Family Health Surrey One Stop, a centralised referral and triage service for Surrey's specialist children's services.
All referrals are made through the Children and Family Health Surrey One Stop online portal (please use Google Chrome to access). This is the same portal as Mindworks Surrey.
If you do not have internet access or require additional support making a referral, please contact us on 0300 222 5755 and select Option #2.
Please note that One Stop triages referrals for North East Hampshire residents (or those with a GP based in North East Hampshire) for community developmental paediatrics only.
Can I refer by fax or email?
No, these are not secure methods. We accept referrals via the online portal only.
Where can I access the referral form?
Referrals are made by filling in a form on the online portal.
If you are unable to access the portal, please contact us by telephoning 0300 222 5755 and select Option #2.
Who can I contact with questions about One Stop or referring to Surrey’s children’s health services?
Please contact us by telephoning 0300 222 5755. Our telephone lines are open from Monday to Friday between 9.00am and 11.00am.
How do I refer to other children’s community health services, such as safeguarding, continuing care, audiology or children’s community nursing?
One Stop can only accept referrals for the services listed above. For all other services, please contact your GP or Health Visiting team for support and guidance as how to refer.