Accessibility tools

For Professionals


Updated: 31 January 2023

We are pleased to advise that the recent technical issues with the online Riviam portal have been resolved and we have returned to business as usual. 

As a reminder:- 

GP referrals to Mindworks Surrey (children/young people's emotional wellbeing and mental health)
  • Should be made via e-RS, which is available to all Surrey GPs
  • Please do not send referrals via email
GP referrals to CFHS One Stop (children/young people's physical health)
  • Following the recent issues with the online portal we are prioritising the set-up of e-RS for GP colleagues for referrals into the CFHS One Stop.  We will communicate with you further when this is operational.
  • In the meantime, we would ask you to please continue to use the Riviam online portal to make referrals at .  Clinic letters can be uploaded after some basic demographic details are added to the form.

You can find information about our services in the sections below and in the For Families section, including how to contact our teams. 

One Stop is the centralised referral and triage service for specialist children's services, and professionals can contact us using the online referral form or by telephoning - please see the 'How to refer' section below for further information. 

The Children and Family Health Surrey One Stop service, the single point of access into our services, ensures that every young person referred is able to access the right care and support for children’s physical and developmental needs to ensure children and young people are receiving the right care, in the right place at the right time.

Please note that One Stop triages referrals for North East Hampshire residents (or those with a GP based in North East Hampshire) for Community Developmental Paediatrics only.

One Stop accepts referrals from health, education and social care professionals.

Services covered by One Stop

One Stop's clinically-led team triages referrals for Surrey's targeted and specialist children's community services only .These are:

  • Paediatric therapies: cccupational therapy, physiotherapy, speech and language therapy (early years and acute intervention)
  • Enuresis and continence
  • Tongue tie (Ankyloglossia)
  • PIMHS (Parent-Infant Mental Health Service)
  • Nutrition and dietetics (Please note: Nutrition and dietetics referrals can only be accepted from Surrey Downs)
  • Community developmental paediatrician service.

Referral criteria

Detailed criteria for the services covered by One Stop in this document will assist referrers in understanding the clinical presentations and age ranges for which the clinical pathways apply.

How to refer

  1. Through the online portal - please use Google Chrome, Firefox or Safari browers (as Internet Explorer will not work). This is the quickest and most efficient way to refer to One Stop. This is the same portal as the CAMHS Single Point of Access service.
  2. Call the Children and Family Health One Stop on 0300 222 5755. One Stop is open 9am – 5pm Monday to Friday. This is the same number as the CAMHS Single Point of Access service. When prompted, select Option #2
  3. Write to Children and Family Health One Stop, w/c Surrey and Borders Partnership NHS Foundation Trust, 1st Floor, Dominion House, Woodbridge Road, Guildford GU1 4PU. Written referrals require comprehensive information, as per the online portal form. Written referrals lacking the required information will not be accepted until the information is provided (because the team is unable to triage safely and accurately without this information), which causes delays. Although the online portal form takes 10-15 minutes to complete, it saves time overall because all of the required information can be inputted meaning referrals can be immediately accepted and triaged.

Please note, referrals are not accepted by fax or email as these are not secure methods.


  1. Right first time’ triaging into appropriate services – referrers do not have to decide or know which specialist service to refer into. Simply send the referral to One Stop and our nurses and therapists will triage the child into the right service
  2. Quicker, more efficient triaging – saves referrers' time
  3. One single point of access to Surrey’s physical and mental health services – leading to a more integrated approach for families
  4. Improved experiences and outcomes – through ‘right first time’ triaging, and signposting to other services as relevant.

When a family has experienced an unexplained sudden infant death syndrome (SIDS) they are supported by health professionals.

The Care of the Next Infant (CONI) service provided by Children and Family Health Surrey ensures that extra support is provided for subsequent pregnancies and families. 

Health professionals can refer families to the Children and Family Health Surrey CONI service through the One Stop referral service or by calling the Surrey-wide 0-19 Advice Line on 01883 340 922

Visit the Lullaby Trust website to complete free online training for professionals.

Our Surrey-wide 0-19 Advice Line is available for professionals and families from 8am to 5pm on 01883 340 922.

Professionals can get in touch with our Therapy teams and find out more about these services by visiting our Therapies page

Please visit the Developmental Paediatrics page in the For Families section for further information and contact details.

Professionals can visit the Managing Enuresis (a guide for professionals) page, as well as the Continence page

A ‘looked after child’ is defined as a child in the care of the local authority or is provided with accommodation for a continuous period of more than 24 hours.

All children have health needs but looked after children and young people have higher levels of health needs than their peers.

The Looked After Children and Health team is supported by Children and Family Health Surrey’s 0-19 teams. They provide services that directly support the child, carers and local authority in meeting health the child’s health needs working towards healthier futures.

Please contact the team through our Advice Line.