For Professionals

One Stop is the centralised referral and triage service for specialist children's services, and professionals can contact us using the online referral form or by telephoning - please see the 'How to refer' section below for further information. 

The Children and Family Health Surrey One Stop service, the single point of access into our services, ensures that every young person referred is able to access the right care and support for children’s physical and developmental needs to ensure children and young people are receiving the right care, in the right place at the right time.

Please note that One Stop triages referrals for North East Hampshire residents (or those with a GP based in North East Hampshire) for Community Developmental Paediatrics only.

One Stop accepts referrals from health, education and social care professionals.

Services covered by One Stop

One Stop's clinically-led team triages referrals for Surrey's targeted and specialist children's community services only .These are:

• Paediatric therapies:
  • occupational therapy
  • physiotherapy
  • speech and language therapy for children over the age of 30 months (early years and acute intervention). Parents/carers of children under the age of 30 months should contact the Health Visiting team.
• Enuresis and Continence
• Early Toileting for children 5 years and over. Parents/carers of children under 5 years can contact the Advice Line for advice (this is because the bladder is not fully developed until at least 5 years old) or call the ERIC Helpline.
• Tongue tie (Ankyloglossia)
• PIMHS (Parent-Infant Mental Health Service)
• Nutrition and dietetics (Please note: Nutrition and dietetics referrals can only be accepted from Surrey Downs)
• Community developmental paediatrician service.

Referral criteria

Detailed criteria for the services covered by One Stop in this document will assist referrers in understanding the clinical presentations and age ranges for which the clinical pathways apply.

How to refer

1. Through the online portal https://childrensreferrals.sabp.nhs.uk - please use Google Chrome, Firefox or Safari browers (as Internet Explorer will not work). This is the quickest and most efficient way to refer to One Stop. This is the same portal as the CAMHS Single Point of Access service.
2. Call the Children and Family Health One Stop on 0300 222 5755. One Stop is open 9am – 5pm Monday to Friday. This is the same number as the CAMHS Single Point of Access service. When prompted, select Option #2
3. Write to Children and Family Health One Stop, w/c Surrey and Borders Partnership NHS Foundation Trust, 1^st Floor, Dominion House, Woodbridge Road, Guildford GU1 4PU. Written referrals require comprehensive information, as per the online portal form. Written referrals lacking the required information will not be accepted until the information is provided (because the team is unable to triage safely and accurately without this information), which causes delays. Although the online portal form takes 10-15 minutes to complete, it saves time overall because all of the required information can be inputted meaning referrals can be immediately accepted and triaged.

Please note, referrals are not accepted by fax or email as these are not secure methods.

Benefits

1. ‘Right first time’ triaging into appropriate services – referrers do not have to decide or know which specialist service to refer into. Simply send the referral to One Stop and our nurses and therapists will triage the child into the right service
2. Quicker, more efficient triaging – saves referrers' time
3. One single point of access to Surrey’s physical and mental health services – leading to a more integrated approach for families
4. Improved experiences and outcomes – through ‘right first time’ triaging, and signposting to other services as relevant.

When a family has experienced an unexplained sudden infant death syndrome (SIDS) they are supported by health professionals.

The Care of the Next Infant (CONI) service provided by Children and Family Health Surrey ensures that extra support is provided for subsequent pregnancies and families. 

Health professionals can refer families to the Children and Family Health Surrey CONI service through the One Stop referral service or by calling the Surrey-wide 0-19 Advice Line on 01883 340 922. 

Visit the Lullaby Trust website to complete free online training for professionals.

Our Surrey-wide 0-19 Advice Line is available for professionals and families from 8am to 5pm on 01883 340 922.

Professionals can get in touch with our Therapy teams and find out more about these services by visiting our Therapies page. 

For details of the Developmental Paediatrics Service page, please see the 'For Families' section for further information and contact details.   

For any GPs, hospital paediatricians or social workers wishing to make a referral to the Safeguarding Service for non-accidental injuries, this can be done by telephoning 07717 426704, Monday to Friday, 9am to 5pm.

Professionals can visit the Managing Enuresis (a guide for professionals) page, as well as the Continence page. 

A ‘looked after child’ is defined as a child in the care of the local authority or is provided with accommodation for a continuous period of more than 24 hours.

All children have health needs but looked after children and young people have higher levels of health needs than their peers.

The Looked After Children and Health team is supported by Children and Family Health Surrey’s 0-19 teams. They provide services that directly support the child, carers and local authority in meeting health the child’s health needs working towards healthier futures.

Please contact the team through our Advice Line.

Referrals to Mindworks Surrey’s Access and Advice  

We wanted to provide an update on how to make a request for support for a child or young person for any mental health, emotional wellbeing concern or eating disorder into Mindworks Surrey.

Any professional can make a request for support using the Riviam online portal. GPs are requested to use the e-RS system, searching for “Mindworks Surrey”.  Both of these portals are available 24/7.

The Access and Advice team, which processes requests for support, hours are Monday to Friday from 9am to 6pm, closed weekends and bank holidays. The telephone number is 0300 222 5755.

For referrals relating to a child’s physical health, these should continue to be made via the One Stop Referral Service. This service, provided by Children and Family Health Surrey, can be contacted Monday to Friday from 9am to 5pm on 0300 222 5755.

The process for requesting support around neurodiverse conditions (such as ADHD and ASD) changed in October 2022. These requests should be made via the young person’s school.

For further details, please visit Mindworks-Surrey.org