Health visiting service

Service overview

Health visitors are Registered Nurses who have completed additional specialist training. They work as part of local ‘0-19’ nursing teams, who work with children and young people up to 19 years (up to 25 for young people with additional needs) and their families.

Families with a preschool child are normally allocated a health visitor and a community nursery nurse.

The 0-19 teams work with families to identify any health needs early on and to give support with parenting and health advice. Their support starts with the ‘antenatal contact’ when expectant parents will be invited to meet their health visitor at around the 28th week of pregnancy.

The team’s support continues until your child goes to school, when our school nurses will become your main service for support with parenting and health matters.

The health visiting teams work in a variety of settings, including child health clinics (which may be held in Children’s Centres) and homes.

Our health visiting services include:

  • Community support – your community has a range of services including some Sure Start services (Children’s Centres) and some voluntary and community-led services. Our health visiting team will help ensure you know about these services so you have access to a wide range of support when you become a parent
  • Universal services for all families – your local health visiting team provides the national ‘Healthy Child Programme’ to ensure a healthy start for your children and family. The 0-19 team offers help and advice on a range of topics, such as infant feeding, growth and development, introducing family foods and childhood immunisations. They will also provide parenting support and access to other community services such as Children's Centres.
  • Universal plus services for families needing greater support – if you or your family need specific expert help, our 0-19 team will be able to signpost you to specialist services or offer additional support such parent/infant mental health services, including baby massage.
  • Universal partnership plus services for families dealing with more complex issues that need coordinated support from different services and organisations – we can provide ongoing support and access to a range of local services that will work with you to deal with more complex issues over a period of time. These include services from Children’s Centres and Children's Services and other community services including charities and voluntary organisations, such as Home Start.

Sure Start Children’s Centres in your local community offer advice and support for families. We work in partnership with Children's Centres to provide services including: breastfeeding support, and information about nutrition and healthy lifestyles from pregnancy and beyond.

Our Health Visitor advice lines and Child health drop ins provide support for you and your family on all aspects of child health, development and parenting.  On these pages you will find all information and contact details. 

Team locations and contact details

Mid Surrey area (covering Banstead, Dorking, East Elmbridge, Epsom, Ewell, Leatherhead, Tattenham)

Health Visitor Advice Line
9.30am-1pm Monday to Friday (excluding Bank Holidays)
Tel: 020 8979 6464

Area team Address Tel
Banstead and Tattenham 0-19 Team Tattenham Health Centre 01737 361 031
Dorking 0-19 Team Medwyn Centre 01372 384 300
East Elmbridge 0-19 Team Molesey Clinic 0208 979 6464
Epsom and Ewell 0-19 Team Epsom Clinic 01372 730 040
Leatherhead 0-19 Team Leatherhead Clinic 01372 384 300

East Surrey area (covering Redhill, Reigate, Merstham, Horley, Oxted, Caterham and Lingfield)

Health Visitor Advice Line:
8am to 5pm Monday to Friday (excluding Bank Holidays)
Tel: 01883 340 922

Area team Address Tel
East Surrey Caterham Dene 01883 340 922

West Surrey area (covering Woking, Guildford, Runnymede, Spelthorne, West Elmbridge, Surrey Heath and Waverley boroughs)

North West Surrey area
Area team Location Tel
Woking Team Goldsworth Park Health Centre 01483 794885
Runnymede North Team The Grove Community Health Centre, Egham 01483 783505
Runnymede South Team Addlestone Health Centre 01932 846263
Surrey Heath Team Berkshire Road Clinic 01483 782802

For further information

  • To follow up a referral

For example, for developmental paediatrics or therapy services such as speech and language therapy. Contact the One Stop referral centre (tel: 0300 222 5755, Option 2) and they will be able to advise.

  • For advice or questions about your child's health

​Contact your local Health Visiting team or call their Advice Line

  • 2 year development checks

​Contact your local Health Visiting team or call their Advice Line 

  • Referrals for ASD, ADHD or another neurological/developmental condition

Your GP will need to make a referral. Visit the Developmental Paediatrician service page for more information about these services in Surrey.

  • Access to mental health services

Your GP needs to refer your child via MINDSIGHT Surrey CAHMS

  • Hearing concerns

Contact the Audiology service 

  • Concerns or complaints about a Children and Family  Health Surrey service

Go to https://childrenshealthsurrey.nhs.uk/feedback to read about our approach and who to contact. You can also email the Patient Experience Team directly using csh.patientexperience@nhs.net 

If your query is not covered by the routes above, please use the form below to contact us.  Your query will be passed to the relevant team who will aim to respond within 7 working days.