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Health visiting service

The health visiting service are part of the 0-19 nursing team who work with children and young people from 0-19 years and their families.

If at any time you have any queries concerning your child’s progress or to speak to a health professional, please contact us on our advice line  or come along to one of our child health drop-ins where we would be happy to discuss any aspect of health and well-being for you and your family.

Health visitors are registered nurses who have completed additional specialist training in public health.

We work in partnership with general practitioners, midwives, children's centres, nurseries, schools, and voluntary organisations. The teams also support families in which there are additional health, emotional or social needs and work closely with Surrey Safeguarding Children’s Board to help protect children across Surrey.

The 0-19 teams work with families to identify any health needs early on and to give support with parenting and health advice. You will be contacted by the health visiting service at antenatal contact and support will continue when your child goes to school, when our school nurses will become your main service for support with parenting and health matters.

Our health visiting service will contact you at :

 

Your health visitor may discuss these national terms below to describe the service we offer:

Community support – your community has a range of services including some Sure Start services (children's centres) and some voluntary and community-led services. Our health visiting team will help ensure you know about these services so you have access to a wide range of support when you become a parent

Universal services for all families – your local health visiting team provides the national ‘Healthy Child Programme’ to ensure a healthy start for your children and family. The 0-19 team offers help and advice on a range of topics, such as infant feeding, growth and development, introducing family foods and childhood immunisations. They will also provide parenting support and access to other community services such as children's centres.

Universal plus services for families needing greater support – if you or your family need specific expert help, our 0-19 team will be able to signpost you to specialist services or offer additional support such parent/infant mental health services, including baby massage.

Universal partnership plus services for families dealing with more complex issues that need coordinated support from different services and organisations – we can provide ongoing support and access to a range of local services that will work with you to deal with more complex issues over a period of time. These include services from children’s centres and children's services and other community services including charities and voluntary organisations, such as Home Start.

Children’s centres in your local community offer advice and support for families. We work in partnership with children's centres to provide services including: breastfeeding support, and information about nutrition and healthy lifestyles from pregnancy and beyond.

 

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For further information

  • To follow up a referral

For example, for developmental paediatrics or therapy services such as speech and language therapy. Contact the One Stop referral centre (tel: 0300 222 5755, Option 2) and they will be able to advise.

  • For advice or questions about your child's health

​Contact your local Health Visiting team or call their Advice Line

  • 2 year development checks

​Contact your local Health Visiting team or call their Advice Line 

  • Referrals for ASD, ADHD or another neurological/developmental condition

Your GP will need to make a referral. Visit the Developmental Paediatrician service page for more information about these services in Surrey.

  • Access to mental health services

Your GP needs to refer your child via MINDSIGHT Surrey CAHMS

  • Hearing concerns

Contact the Audiology service 

  • Concerns or complaints about a Children and Family  Health Surrey service

Go to https://childrenshealthsurrey.nhs.uk/feedback to read about our approach and who to contact. You can also email the Patient Experience Team directly using csh.patientexperience@nhs.net 

If your query is not covered by the routes above, please use the form below to contact us.  Your query will be passed to the relevant team who will aim to respond within 7 working days.