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Health visiting service

Service overview

Health visitors are Registered Nurses who have completed additional specialist training. They work as part of local ‘0-19’ nursing teams, who work with children and young people up to 19 years (up to 25 for young people with additional needs) and their families.

Families with a preschool child are normally allocated a health visitor and a community nursery nurse.

The 0-19 teams work with families to identify any health needs early on and to give support with parenting and health advice. Their support starts with the ‘antenatal contact’ when expectant parents will be invited to meet their health visitor at around the 28th week of pregnancy.

The team’s support continues until your child goes to school, when our school nurses will become your main service for support with parenting and health matters.

The health visiting teams work in a variety of settings, including child health clinics (which may be held in Children’s Centres) and homes.

Our health visiting services include:

  • Community support – your community has a range of services including some Sure Start services (Children’s Centres) and some voluntary and community-led services. Our health visiting team will help ensure you know about these services so you have access to a wide range of support when you become a parent
  • Universal services for all families – your local health visiting team provides the national ‘Healthy Child Programme’ to ensure a healthy start for your children and family. The 0-19 team offers help and advice on a range of topics, such as infant feeding, growth and development, introducing family foods and childhood immunisations. They will also provide parenting support and access to other community services such as Children's Centres.
  • Universal plus services for families needing greater support – if you or your family need specific expert help, our 0-19 team will be able to signpost you to specialist services or offer additional support such parent/infant mental health services, including baby massage.
  • Universal partnership plus services for families dealing with more complex issues that need coordinated support from different services and organisations – we can provide ongoing support and access to a range of local services that will work with you to deal with more complex issues over a period of time. These include services from Children’s Centres and Children's Services and other community services including charities and voluntary organisations, such as Home Start.

Our Health Visitor Advice Lines provide support for families and carers on all aspects of child health, development and parenting. This includes feeding, an unsettled baby, management of minor illnesses, child development and behaviour, immunisations and concerns about the emotional wellbeing of parents and carers.

Teams and contact details

Mid Surrey Team (for families living in the Banstead, Dorking, East Elmbridge, Epsom, Ewell, Leatherhead and Tattenham boroughs)

Health Visitor Advice Line
9.30am - 1pm Monday to Friday (excluding Bank Holidays)
Tel: 020 8979 6464

Area team Address Tel
Banstead and Tattenham 0-19 Team Tattenham Health Centre 01737 361 031
Dorking 0-19 Team Medwyn Centre 01306 748 901
East Elmbridge 0-19 Team Molesey Clinic 020 8979 6464
Epsom and Ewell 0-19 Team Epsom Clinic 01372 730 040
Leatherhead 0-19 Team Leatherhead Clinic 01372 384 300
 

East Surrey Team (for families living in the Redhill, Reigate, Merstham, Horley, Oxted, Caterham and Lingfield boroughs)

Health Visitor Advice Line:
8am to 5pm Monday to Friday (excluding Bank Holidays)
Tel: 01883 340 922

Area team Address Tel
East Surrey Caterham Dene Hospital 01883 340 922
 

West Surrey Team (for families living in the Woking, Guildford, Runnymede, Spelthorne, West Elmbridge, Surrey Heath and Waverley boroughs)

North West Surrey area
Area team Location Tel
 
     
Woking Team Goldsworth Park Health Centre 01483 794885
Runnymede North Team The Grove Community Health Centre, Egham 01483 783505
Runnymede South Team Addlestone Health Centre 01932 846263
Surrey Heath Team Berkshire Road Clinic 01483 782802
South West Surrey area    
Guildford & Waverley North Team The Jarvis Centre, Guildford 01483 783288
Enuresis Team The Jarvis Centre, Guildford 01483 783193
Guildford & Waverley East Teams East Horsley Medical Centre 01483 284544
  Send Villages Medical Centre 01483 211127
  Cranleigh Team 01483 782440
Guildford & Waverley West Teams Ash Vale Health Centre and Farnham Hospital 01483 782093
Guildford & Waverley South Team Milford Hospital 01483 782631
North East Surrey area    
Spelthorne Team Ashford Clinic 01784 883728
West Elmbridge Teams Weybridge and Walton

 

The Health Visitor advice and booking line is available from Monday to Friday 9am to 3 pm on: 01932 414 149.

Attendance at all baby clinics is by appointment only: Weybridge Children Centre, Burhill Children Centre, Walton Children Centre and Walton Health Centre.

To cancel, change or rebook a missed appointment, please call the Health Visiting Team who will be more than happy to help you.


 

 

 

01932 414149

 

 

Sure Start Children’s Centres in your local community offer advice and support for families. We work in partnership with Children's Centres to provide services including: breastfeeding support, and information about nutrition and healthy lifestyles from pregnancy and beyond.

Promoting Emotional Wellbeing: Learn how to grow your baby’s brain

For further information

  • To follow up a referral

For example, for developmental paediatrics or therapy services such as speech and language therapy. Contact the One Stop referral centre (tel: 0300 222 5755, Option 2) and they will be able to advise.

  • For advice or questions about your child's health

​Contact your local Health Visiting team or call their Advice Line

  • 2 year development checks

​Contact your local Health Visiting team or call their Advice Line 

  • Referrals for ASD, ADHD or another neurological/developmental condition

Your GP will need to make a referral. Visit the Developmental Paediatrician service page for more information about these services in Surrey.

  • Access to mental health services

Your GP needs to refer your child via MINDSIGHT Surrey CAHMS

  • Hearing concerns

Contact the Audiology service 

  • Concerns or complaints about a Children and Family  Health Surrey service

Go to http://childrenshealthsurrey.nhs.uk/feedback to read about our approach and who to contact. You can also email the Patient Experience Team directly using csh.patientexperience@nhs.net 

If your query is not covered by the routes above, please use the form below to contact us.