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What to do if your child is unwell

If you are have questions about your baby or child, or they are unwell, you can call our Surrey-wide 0-19 Advice Line on: 01883 340 922.

The advice line is available from 8am to 5pm, Monday to Friday (excluding bank holidays) and provides support on all aspects of child health, development and parenting.

As a parent it can be difficult to know what to do when your child is unwell.

Download this useful guide which shows some of the common signs to look out for if your child is feeling unwell and how and when to get help.

You can also visit the Healthy Surrey website.

You can find links to further information about child illnesses below.

When to contact your GP or NHS 111

You should contact your GP or call NHS 111 if:

  • you're worried about your child
  • your child has takenless than half their usual amount during the last two or three feeds, or they have had a dry nappy for 12 hours or more
  • your child has a persistent high temperature of 38 degrees Celcius or above
  • your child seems very tired or irritable.

For further information

  • To follow up a referral
    • For example, for developmental paediatrics or therapy services. Contact the One Stop referral centre (tel: 0300 222 5755, Option 2)
  • For advice or questions about your child's health and two year development checks
  • Referrals for ASD, ADHD or another neurological/developmental condition
  • Access to mental health services
    • Your GP needs to refer your child via CAMHS
  • Hearing concerns
  • Concerns or complaints about a Children and Family  Health Surrey service

If your query is not covered by the routes above, please use the form below to contact us.  Your query will be passed to the relevant team who will aim to respond within seven working days.