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Christmas holiday opening times for our advice line, text support and helpline

Our Surrey-wide 0-19 Advice Line, Chat Health text support service for secondary school students and Occupational Therapy Helpline remain open over the Christmas holidays but are closed on bank holidays and weekends.

Surrey-wide 0-19 Advice Line

The Surrey-wide 0-19 Advice Line is available on 01883 340 922 and provides support for families on all aspects of child health, development and parenting.

  • Friday 24 December (Christmas Eve) – open from 8am to 5pm
  • Saturday 25 December (Christmas Day) – closed
  • Sunday 26 December (Boxing Day) – closed
  • Monday 27 December – closed
  • Tuesday 28 December – closed
  • Wednesday 29 December – open from 8am to 5pm
  • Thursday 30 December – open from 8am to 5pm
  • Friday 31 December – open from 8am to 5pm
  • Saturday 1 January (New Year’s Day) – closed
  • Sunday 2 January – closed
  • Monday 3 January – closed
  • Tuesday 4 January onwards – open from 8am to 5pm weekdays.

Chat Health

The Chat Health text service is available on 07507 329 951 for young people at secondary school to reach out to a school nurse team to ask for help about a range of issues. Young people can visit the Safe Space Health website for tips, advice and information from school nurses.  

  • Monday 20 December to Friday 24 December (Christmas Eve) – open from 9am to 5pm
  • Saturday 25 December (Christmas Day) – closed
  • Sunday 26 December (Boxing Day) – closed
  • Monday 27 December – closed
  • Tuesday 28 December – closed
  • Wednesday 29 December to Friday 31 December – open from 9am to 5pm
  • Saturday 1 January (New Year’s Day) – closed
  • Sunday 2 January - closed
  • Monday 3 January - closed
  • Tuesday 4 January onwards – 9am to 5pm weekdays.

Occupational Therapy Helpline

The Occupational Therapy Helpline is available on 01932 558 570 and provides practical occupational therapy advice, strategies and support for schools, parents/carers and health professionals. You can visit the Occupational Therapy page for resources, advice and information.

  • Thursday 23 December – open from 2pm to 4pm
  • Tuesday 28 December – closed
  • Thursday 30 December – open from 2pm to 4pm
  • Tuesday 4 January onwards – open from 2pm to 4pm, Tuesdays and Thursdays.