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What to do if your child is unwell

As a parent or carer it can be difficult to know what to do when your child is unwell.

Visit the Surrey Heartlands website to find out how to access the right NHS support if your child is unwell.

In the sections below, you can find out about:

Watch a video from our school nurse Charlene to find out what to do if your child is unwell. 

School nurse video

Watch a video from our health visitor Carmella to find out what to do if your baby or infant is unwell.

Health visitor video


If you are have questions about your baby or child, or they are unwell, you can call our Surrey-wide 0-19 Advice Line on: 01883 340 922

The advice line is available from 8am to 5pm, Monday to Friday (excluding bank holidays) and provides support on all aspects of child health, development and parenting.

Visit the feeding your baby/infant when they have Bronchiolitis webpage for further information about feeding your baby/infant when they are unwell.

Visit the Sleep and your baby webpage for further information about safe sleeping when your baby is unwell.

You should contact your GP or call NHS 111 if:

  • you're worried about your child
  • your child has takenless than half their usual amount during the last two or three feeds, or they have had a dry nappy for 12 hours or more
  • your child has a persistent high temperature of 38 degrees Celcius or above
  • your child seems very tired or irritable.